Member App | Help & FAQs

The Explore Learning App helps you stay connected to your child’s learning. You’ll be able to see what they’ve worked on, understand how they’re progressing, and get guidance on how to support them at home. 

It’s designed to give you regular insight between sessions, so you always feel informed and confident. 

The app is available on both iOS and Android. 

Simply search for “Explore Learning” in the App Store or Google Play, download the app, and log in using your Explore Learning account details. 

Use the same email and password that you use for the Member Portal. 

If you’ve forgotten your password, you can reset it directly from the login screen. 

You’ll begin to see updates after your child’s first session. 

Some features will become more useful over time as your child continues their learning journey. 

In the first few weeks, you can expect to: 

- Get set up and familiar with the app 

- Start receiving session summaries after each session 

- Build a routine of checking updates and staying connected to your child’s progress 

 This early engagement helps you get the most out of your membership from the start.

You’ll be able to: 

- View session summaries 

- Receive personalised insights and guidance 

- Manage bookings and view your schedule 

- Receive reminders and notifications 

AI Coach helps explain your child’s learning in simple terms and provides guidance on how you can support them at home. 

It works alongside your centre team to give you regular, easy-to-understand updates. 

You’ll receive updates after each session, along with reminders and notifications to help you stay on track. 

Yes — you can view and manage your child’s sessions directly in the app.

- Check you’re using the correct email address 

- Reset your password if needed 

- Contact your centre if you’re still having issues 

Session summaries appear after your child has attended a session. 

If you’re not seeing them, please check with your centre team. 

Try: 

- Closing and reopening the app 

- Updating to the latest version 

- Restarting your device 

 If the issue continues, please contact your centre.

Your centre team is your first point of contact for any questions about your child’s learning or the app. 

The app is designed to support your understanding — your centre team is always there to provide additional guidance and answer any questions.