Frequently asked questions


Would you like to know more about Explore Learning and what we offer? You can find answers to the most frequently asked questions here.

Choose a category below to jump to the answers you’re looking for.

      How does Explore Learning work?

What is the role of the tutor in my child's learning?

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Do you remember the person who inspired you, a teacher, a friend, a family member? Someone who changed how you saw things and helped you to see your potential? Our tutors do exactly that and are the most important factor in your child’s progress. Our tutors will get to know your child as an individual and play a vital role in boosting your child’s confidence and motivation for learning. Your child will receive individual support to overcome challenges and feedback to help take their learning forward. Our tutors do more than just teach children to reach the answer, they use questioning to support your child to apply what they already know, and then challenge them to explain their answers that leads to greater independence.

Your child will have weekly sessions with their tutor. After every session, you will receive instant feedback so you can track your child’s progress.

Does Explore Learning map to the national curriculum?

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Yes! Everything your child learns at Explore Learning has been aligned to the UK curricula (National Curriculum for England, Curriculum for Wales and Curriculum for Excellence in Scotland). Our tutors are experts in the curriculum and teach using the same methods that your child learns in the classroom. This means that everything your child learns will directly support them when they’re at school.

What feedback will I get about my child's progress?

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Your child’s tutor will provide you with feedback at the end of each session, summarising what your child has worked on and giving examples of topics they are mastering.

Additionally, you can see your child’s progress at any time using the Explore Learning Navigator tool. From examples of questions they tackled last session to a record of skills they have successfully mastered, this handy tool gives you everything you need to celebrate your child’s daily successes.

Throughout your child’s Explore Learning membership you will also be offered parents’ meetings. These meetings provide an opportunity to discuss learning goals, answer any questions about your child’s progress and plan your child’s ongoing learning pathway.

What role do the computers play in my child's learning?

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Technology is our secret weapon to supporting your child. It allows our tutors to spend their time teaching your child as opposed to creating worksheets and marking. The adaptive nature of our teaching tools means that your child has the most incredible interactive textbook that provides questions that are tailored specifically to their needs. The questions are marked instantly so your child, and their tutor, can see if they are on the right track or need to adapt what they are doing. No time wasted!

Both online and in centre we recommend that children use a pen/pencil and paper to show their working out.  We combine our cutting edge digital tools with a huge plethora of resources available in our members’ area to download or print.

What safeguarding measures do you have in place?

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All our staff receive regular training to support safeguarding during in centre and online tuition sessions. All staff are Enhanced DBS/PVG checked. Tutors are supervised in centres and a member of the management team is able to view sessions taking place online. Please view our policies and procedures.

      Is it right for my family?

My child has a Special Educational Need. Can they benefit from using Explore Learning ?

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Every child has a unique, amazing mind. The centre team you become a member of, whether in centre or online, will get to know your child, find out how they learn and the resources they need to help them learn best. They will advise you on how they can support your child and whether our settings and resources will be a good fit for them. If you have any concerns or questions about this, you can speak to our team prior to booking an online trial where they can explain the training and teaching techniques our expert tutors use to tailor to individual special educational needs.

Find out more about how we support children with SEN.

My child is working ahead. Can they benefit from using Explore Learning?

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Yes. Thousands of children working ahead benefit from attending Explore Learning. We tailor our courses to each child’s individual requirements, designing a curriculum around each member’s academic ability rather than their age. This ensures our gifted children can work at a pace that’s right for them – stretching and challenging them to achieve their potential. At your initial free trial session we will discuss in more detail your child’s personal goals and requirements.

You can find out more here.

What age range is Explore Learning suitable for?

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We help children aged 4-14 to achieve their potential. Although we offer our services to children up to the age of 14, in certain circumstances we may permit children older than this to continue their membership. If you feel your child would still benefit from our tutoring beyond the age of 14, please speak to your centre.

I'm still not sure it's right for me, what should I do?

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We always recommend booking a free trial session to learn more about Explore Learning and how it can specifically benefit your child. You can book a free trial online or in one of our learning centres throughout the UK. There is no obligation to join. You can see how we can support your child first before making a commitment to us.

Book a no-obligation, free online trial.

  Online tuition with Explore

What do I need to access online tuition?

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You will need a laptop or a tablet and log in details for the Member’s Area. Your child will access their personalised programme of work and your tutor will be there via video to support them throughout their learning.

Do I need to be present whilst my child has a tuition session online?

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Whilst we recognise that some children prefer to undertake sessions independently, we ask that a parent/ guardian remains nearby during their child’s session so they are available for feedback at the end and can respond to any concerns or emergencies throughout. Young children and those with additional medical or educational needs should be supervised at all times.

      My membership

What is included in my membership?

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  • 1 to 2 tutored sessions per week
  • A bespoke programme of work tailored to your child’s individual needs
  • Unlimited access to your child’s curriculum for online practise from home
  • Regular progress reports and review meetings with managers
  • Access to a huge variety of resources and activity sheets via our members’ area online

What happens if we can't make an upcoming session?

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Whilst we ask that you attend your session at the same time each week, we also know that family lives can be busy and that occasions may arise when your child is unable to attend their regular session.

Please see our guidelines regarding rearranging sessions so that you can always make the most out of your membership.

How do I cancel my membership?

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Firstly, we recommend you speak to a centre manager about your membership. If you then wish to cancel, you need to let us know in writing by the 23rd of the month. If you miss this cut-off you will be required to pay the following month’s membership.

Can I pause my membership without cancelling?

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If you are planning to be absent from Explore Learning for over a month you have the option of Freezing your membership. You can choose between:

  • £15 Frozen membership – this monthly fee includes access to Navigator and the member’s area, we retain your child’s programme and the progress they have made on their curriculum and allow you to retain any referral discounts.
  • £25 Frozen Plus membership – this monthly fee includes all of the elements above as well as unlimited access to your child’s curriculum on Compass so they can continue to practise their maths and English skills without a tutor’s support.


How can I access a copy of your company policies and procedures?

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You can download a copy of our company Explore Learning Policies & Procedures. This includes our Privacy Policy.

How can I access your Risk Assessment?

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Does Explore Learning have Public Liability Insurance?

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A copy of our public Liability Certificate can be found here.

What is Ofsted's Address?

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If you want to tell Ofsted anything about your child’s childcare, you can ring 0300 123 1231 Or you can write to them at: Applications, Regulatory and Contact (ARC) Team Ofsted Piccadilly Gate Store Street Manchester M1 2WD If you would like more information about Ofsted’s role as the regulator of childcare, you can visit their website: www. ofsted.gov.uk/early-years-and-childcare

You can find out more here.

What are Ofsted's Voluntary Childcare Registration Requirements?

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Where can I find your Ofsted certificate?

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All Ofsted certificates are displayed in our English centre’s reception areas. If you would like a copy while centres are closed, please contact your team who can provide a digital copy.