Frequently asked questions

Do you remember the person who inspired you, a teacher, a friend, a family member? Someone who changed how you saw things and helped you to see your potential? Our tutors do exactly that and are the most important factor in your child’s progress. Our tutors will get to know your child as an individual and play a vital role in boosting your child’s confidence and motivation for learning. Your child will receive individual support to overcome challenges and feedback to help take their learning forward. Our tutors do more than just teach children to reach the answer, they use questioning to support your child to apply what they already know, and then challenge them to explain their answers that leads to greater independence.

Your child will have weekly 1:1 sessions with their tutor. After every session, your tutor will share instant feedback with you so you can track your child’s progress.

Yes! Everything your child will learn with Explore at Home is aligned to the school curriculum. Our tutors are experts in the curriculum and teach using the same methods that your child learns in the classroom. This means that everything your child learns will directly support them when they’re at school.

Your child’s tutor will provide you feedback at the end of each session. Summarising what your child has worked on and giving examples of topics they have been working towards mastering.

Additionally we will hold parents’ meetings regularly throughout your child’s Explore membership. These meetings are designed to give you more in-depth feedback about your child’s progress, answer any questions you may have and create a learning pathway for your child to help them reach their individual goals.

Technology is our secret weapon to supporting your child. It allows our tutors to spend their time teaching your child as opposed to creating worksheets and marking. The adaptive nature of our teaching tools means that your child has the most incredible interactive textbook that provides questions that are tailored specifically to their needs. The questions are marked instantly so your child, and their tutor, can see if they are on the right track or need to adapt what they are doing. No time wasted!

We recommend all children come to their at home sessions with pencil and paper. We combine our cutting edge digital tools with a huge plethora of resources available in our members’ area to download or print.

Yes. We have developed a bespoke learning platform for our specialist courses so: Creative Writing, Succeed in Secondary and 11 Plus/Entrance Exams.

These courses will be running at a set time each week determined by the centre you are a member of.

All of our staff have received updated training that is adapted to our new method of delivering tuition. All of our staff are Enhanced DBS/PVG checked, and a member of the management team will be able to view each 1:1 session while it is taking place. Please find our Explore at Home safeguarding policies and procedures.

Parents do not need to be present for the duration of the session, but we will save 5 minutes at the end to provide you with feedback if you are available. For our younger members, we would recommend someone is nearby in case they need support.

How to get your child ready for their online session:

• Only communicate via your email address, not your child’s, and respond to official Explore email accounts.
  Personal devices: add any appropriate child locks/filters, and check/clear your internet browser history as appropriate.
• Consider where your child’s session is being held, is there personal information about the family or photos in the background that you may not want others to see; avoid holding sessions in bedrooms.
• Ensure your child is dressed appropriately, especially as summer/warmer weather approaches.
• As a parent you may be present for your child’s session if you prefer, we would advise this for our younger members.
• Teach your child about keeping themselves safe online, comments posted will be seen by others and cannot be edited/deleted, which can become part of their digital footprint.
• Please do not allow your child to have their phone near them as this can be a distraction to their learning. No audio or visual recordings or images are to be taken by children or parents of the sessions.
• Links/invitations to sessions must not be shared with anyone else.
• If you have a concern, please alert the Tutor or contact the centre manager immediately on their normal centre number or email.

You can learn more about keeping your child safe online at:

• Child Safety Online – a practical guide for parents/carers
• NSPCC Talking to your child about online safety
• NSPCC Share Aware

Included with Explore at Home:

• A weekly 1:1 session with a tutor followed by instant feedback
• Unlimited access to your child’s individualised learning course via our members’ area
• Video guides from our curriculum experts to provide you with advice on how to best support your child whilst they’re learning at home
• Regular parent’s meetings with our managers to review your child’s progress
• Access to a huge variety of resources and activity sheets via our members’ area which will be updated regularly

Find out more here.

In order to provide our members with the best standard of education, we will be providing a weekly 1:1 session with a tutor. Throughout the week, members can access their learning at home as often as they wish. You will continue to receive instant feedback on your child’s work after each tutored session.

Yes, both forms of parent feedback will continue to take place.

At the end of each 1:1 session your child’s tutor will give a summary of the session as well as areas they’ve been working on mastering.

In addition to this a regular formal parents’ meetings will be booked in to take place. Your centre management team will be in touch to arrange this.

Yes, from April 1st we began running all specialist courses at the usual time your child attends. If you have any questions please contact your centre.

You have unlimited access to the individualised learning program via our members’ area. This means your child can continue to work on their maths and English from home, as much as they like. Their progress will be tracked so we can identify areas of strength and difficulty to support with.

In addition to this your child will have access to a range of educational worksheets, resources and inspiration, not to mention parent video guides to help you support their learning at home, also via our members’ area.

In line with Government guidelines, all of our tuition centres are temporarily closed. The safety of our families and staff is incredibly important to us. That’s why, we have developed Explore at Home which can be accessed remotely, helping us to keep education going during these uncertain times.

Yes, when we are safely able to open our centres again we will do so and inform families of their membership options at that point

Firstly, we recommend you speak to a centre manager about your membership. If you then wish to cancel, you need to let us know in writing by the 23rd of the month. If you miss this cut-off you will be required to pay the following month’s membership.

If you are planning to be absent from Explore Learning sessions for over a month you have the option of ‘Freezing’ your membership. Freezing costs £15 per calendar month and allows you to keep the progress made by your child stored in our curriculum. It also allows families to retain any referral discounts. To freeze you must inform a centre manager in writing by the 23rd of the month.