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Reserve GCSE Maths Tuition through your
Back-Up Family Care Benefit

(ages 13-16)

What happens now?

A member of our brilliant team will be in touch soon to book your sessions.

You can learn more about how it all works and ask questions about your child’s sessions.

We will arrange your weekly sessions at a time that suits you.

 

Any questions?

Our team are always happy to answer any questions you may have and we have provided some answers to our most frequently asked questions below. 

 

Please note that our operating hours are Monday to Saturday. We will endeavour to contact you within 24 hours.

One-to-one online maths tuition with dedicated GCSE tutors

The Explore Learning maths GCSE exam programme:

  • Weekly or bi-weekly tutored sessions led through a live online learning platform
  • Your Back-Up Care uses can be exchanged for Virtual Tutoring in four-hour blocks (4x 1-hour sessions)
  • Unlimited access to revision materials and mock papers.
  • Homework support

 

 

What is included?

For learners

  • GCSE maths tuition individualised to their own unique needs
  • Unlimited access to revision materials and mock papers
  • Recognition of progress awards

For parents

  • 24/7 access to your child’s programme via Navigator, your online parent portal
  • View your child’s progress, track the skills they are mastering and the learning goals they are achieving
  • Tutor feedback after every session

Cutting-edge technology paired with amazing people

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Delivered by expert GCSE tutors

Explore is renowned for recruiting and developing only the highest quality tutors and providing exceptional levels of safety.

When you work with Explore you can be sure that your teenager will be supported by highly experienced maths tutors using a private and secure platform. All tutors have to pass a GCSE Maths tutor assessment, have high exam grades, an enhanced DBS and annual safeguarding training before they work with your child. They also are supported by an experienced team of managers who guide them in their own ongoing development.

FAQs

What are your opening hours?

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When you request virtual 1:1 tutoring through the Back-Up Care website, you exchange use of Back-Up Care for tutoring hours. At that point, the hours are credited to your tutoring account and any adjustments to your tutoring schedule will be managed with Explore Learning. You are unable to cancel your membership before your exchanged Back-Up Care has ended, or have your Back-Up Care uses returned to you, but you can re-schedule sessions with Explore Learning in the event you are unable to attend one. Breaks from tuition are not permitted and tutoring sessions are to happen on a continuous weekly basis, whereby if a session is missed and is not re-scheduled it will not be able to be made up at a later date.

What happens when I make a booking?

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Once you have completed your booking using your virtual tutoring credits, you will receive an introduction call from your Explore Learning management team within 24 hours. Please note that once a booking has been made, your child’s tuition sessions must begin within a month. You cannot make a booking more than a month in advance of wanting to begin tuition.

When should my tuition begin?

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You will receive a call within 24 hours from our expert team. They’ll be on hand to answer any questions you may have and to get you set-up and ready for tuition! Your child’s sessions will usually start within a week of this set-up call, based on both your and our tutors availability. Please note that tuition sessions must begin within a month of your original booking. You cannot make a booking more than a month in advance of wanting to begin tuition.

Can I cancel my tuition?

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Once you’ve received your set-up call from our expert team, you won’t be able to cancel your sessions but you are able to reschedule them.

What if I want to purchase more credits to use for tuition?

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If you love the tuition and would like to book additional sessions, please go back to your Bright Horizons booking process to purchase more credits. We will then be in touch again to get you re-started!

How to get your child ready for their online session, and keep them safe online:

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Whilst we recognise that some children may prefer to undertake sessions independently, a parent/guardian should remain nearby for the duration of any member’s session – to be available for feedback at the end and respond to concerns or emergencies throughout. We also advise that younger members and those with additional medical or educational needs are supervised at all times.

Full details on the responsibilities that we expect our members, their families and our staff to adhere to, to ensure everyone is kept safe when working online, can be read within our Online Safety Policy & Procedures.

Where parents or staff are concerned that a child may be vulnerable to or experiencing online abuse or exposure to inappropriate content when working online, they must follow company Safeguarding Procedures and report concerns immediately as advised.

You can learn more about keeping your children safe online at:

Does the tutoring align with the different curriculums in England, Scotland, Wales, Northern Ireland and Republic of Ireland?

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Yes. Explore Learning are mapped to school curriculums; National Curriculum, Curriculum for Excellence, Northern Ireland Curriculum and the National Council for Curriculum and Assessment.

My child has a Special Educational Need. Can they benefit from using Explore Learning?

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Children are unique in their own individual way. Your tutor will get to know your child’s learning habits, so will be the best person to advise you on how they can support your child. If you have any concerns or questions about this, you can speak to the Explore Learning team prior to booking. Find out more information on how Explore Learning support children with SEN.

Can my children have the same tutor or be in the same tutoring session?

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Every child has their own individual tutoring session with maths and English questions that are tailored to them and their specific individual learning needs. This means that siblings or children of the same household cannot share the same tutoring session. However, it is possible to have the same tutor for each of your children, based on tutor availability. These tutoring sessions will still be at different times.

How long will virtual 1:1 tutoring credits be available?

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Virtual 1:1 credits can be redeemed with Explore Learning up to 12 months from the date of purchase from Bright Horizons. Once credits have been redeemed, tuition must begin within four weeks.

What is the cancellation policy for virtual 1:1 tutoring reservations?

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When you request virtual 1:1 tutoring through the Back-Up Care website, you exchange use of Back-Up Care for tutoring hours. At that point, the hours are credited to your tutoring account and any adjustments to your tutoring schedule will be managed with Explore Learning. You are unable to cancel your membership before your exchanged Back-Up Care has ended, or have your Back-Up Care uses returned to you, but you can re-schedule sessions with Explore Learning in the event you are unable to attend one. Breaks from tuition are not permitted and tutoring sessions are to happen on a continuous weekly basis, whereby if a session is missed and is not re-scheduled it will not be able to be made up at a later date.

How do I reschedule booked sessions?

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Tutored sessions are to occur on a weekly basis, on the same day and at the same time. Should you wish to change your weekly session, day or time, please contact your Explore Learning management team giving them a week’s notice. You can advise during a session call 020 3409 1175 or email [email protected]. A dedicated customer service team are available Monday to Thursday 11am-8pm, Friday 9am-6pm and Saturday 9am-5pm. Please note we are closed on Sundays.

We cannot guarantee movement of session days or times but will endeavour to support you where possible. In the event of your Explore Learning management team being unable to move your weekly tutored session day or time, you will not be in entitled to receive a replacement session. Instead, you have 24/7 access to your child’s tailored programme where they can resume their independent sessions prior to their next tutored session

Can my child have GCSE English tuition too?

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We currently have a dedicated team working towards introducing GCSE English soon and will update you as soon as it is available. Your child will have access to all other GCSE subjects via our resources, which they have unlimited access to for independent practice.

What age can my child start GCSE maths tuition?

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Our GCSE exam tuition programme is for students aged 13-16.

What GCSE exams does your tuition cover?

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Our lesson materials and mock papers support students sitting the AQA, Edexcel, Eduqas, OCR, Junior Certificate, National 5 and CCEA.