Virtual Tutoring through your
Back-Up Family Care Benefit
What happens now?
A member of our brilliant team will be in touch soon to book your sessions.
You can learn more about how it all works and ask questions about your child’s sessions.
We will arrange your weekly sessions at a time that suits you.
Any questions?
Our team are always happy to answer any questions you may have and we have provided some answers to our most frequently asked questions below.
Please note that our operating hours are Monday to Saturday. We will endeavour to contact you within 24 hours.
How it works
This virtual solution matches your child with an expert tutor. With weekly or bi-weekly tutored sessions led through a live online learning platform.
Your Back-Up Care uses can be exchanged for Virtual Tutoring in four-hour blocks (4 x 1-hour weekly sessions).
More information can be found on your Back-Up Care portal.
What is included?
For children
- Maths and/or English tuition individualised to their unique needs
- Access to additional virtual and archived lessons, reading lists & resources to support learning at home
- Recognition of progress awards
For parents
- 24/7 access to your child’s programme via Navigator, your online parent portal
- View your child’s progress, track the skills they are mastering and the learning goals they are achieving
- Tutor feedback after every session
Cutting-edge technology paired with amazing people
Everything is possible with an Explore Tutor by your side.
Explore tutors are special. They are expert coaches and learning cheerleaders rolled into one! Not only are they high-achievers but they are passionate about sharing their learning methods to help your child achieve.
Many of our tutors work alongside studying for their degrees and A-levels meaning their knowledge is fresh and relevant.
Most importantly, they know how to make learning engaging, keep children calm and help them to tackle new challenges with confidence.
Meet some of our incredible people
FAQs
What are your opening hours?
Monday-Thursday we are open 11am-8pm. Friday we are open 9am-6pm and Saturday we are open at 9am-5pm. Sunday we are closed. Just a reminder, if you purchase credits from anytime after our closing hours on Saturday, we will be in touch the following Monday.
What happens when I make a booking?
Once you have completed your booking using your virtual tutoring credits, you will receive an introduction call from your Explore Learning management team within 24 hours. Please note that once a booking has been made, your child’s tuition sessions must begin within a month. You cannot make a booking more than a month in advance of wanting to begin tuition.
When should my tuition begin?
You will receive a call within 24 hours from our expert team. They’ll be on hand to answer any questions you may have and to get you set-up and ready for tuition! Your child’s sessions will usually start within a week of this set-up call, based on both your and our tutors availability. Please note that tuition sessions must begin within a month of your original booking. You cannot make a booking more than a month in advance of wanting to begin tuition.
Can I cancel my tuition?
Once you’ve received your set-up call from our expert team, you won’t be able to cancel your sessions but you are able to reschedule them.
What if I want to purchase more credits to use for tuition?
If you love the tuition and would like to book additional sessions, please go back to your Bright Horizons booking process to purchase more credits. We will then be in touch again to get you re-started!
How to get your child ready for their online session, and keep them safe online:
Whilst we recognise that some children may prefer to undertake sessions independently, a parent/guardian should remain nearby for the duration of any member’s session – to be available for feedback at the end and respond to concerns or emergencies throughout. We also advise that younger members and those with additional medical or educational needs are supervised at all times.
Full details on the responsibilities that we expect our members, their families and our staff to adhere to, to ensure everyone is kept safe when working online, can be read within our Online Safety Policy & Procedures.
Where parents or staff are concerned that a child may be vulnerable to or experiencing online abuse or exposure to inappropriate content when working online, they must follow company Safeguarding Procedures and report concerns immediately as advised.
You can learn more about keeping your children safe online at:
Does the tutoring align with the different curriculums in England, Scotland, Wales, Northern Ireland and Republic of Ireland?
Yes. Explore Learning are mapped to school curriculums; National Curriculum, Curriculum for Excellence, Northern Ireland Curriculum and the National Council for Curriculum and Assessment.
My child has a Special Educational Need. Can they benefit from using Explore Learning?
Children are unique in their own individual way. Your tutor will get to know your child’s learning habits, so will be the best person to advise you on how they can support your child. If you have any concerns or questions about this, you can speak to the Explore Learning team prior to booking. Find out more information on how Explore Learning support children with SEN.
How long will virtual 1:1 tutoring credits be available?
Virtual 1:1 credits can be redeemed with Explore Learning up to 12 months from the date of purchase from Bright Horizons. Once credits have been redeemed, tuition must begin within four weeks.
What is the cancellation policy for virtual 1:1 tutoring reservations?
When you request virtual 1:1 tutoring through the Back-Up Care website, you exchange use of Back-Up Care for tutoring hours. At that point, the hours are credited to your tutoring account and any adjustments to your tutoring schedule will be managed with Explore Learning. You are unable to cancel your membership before your exchanged Back-Up Care has ended, or have your Back-Up Care uses returned to you, but you can re-schedule sessions with Explore Learning in the event you are unable to attend one. Breaks from tuition are not permitted and tutoring sessions are to happen on a continuous weekly basis, whereby if a session is missed and is not re-scheduled it will not be able to be made up at a later date.
How do I reschedule booked sessions?
Tutored sessions are to occur on a weekly basis, on the same day and at the same time. Should you wish to change your weekly session, day or time, please contact your Explore Learning management team giving them a week’s notice. You can advise during a session call 020 3409 1175 or email [email protected]. A dedicated customer service team are available Monday to Thursday 11am-8pm, Friday 9am-6pm and Saturday 9am-5pm. Please note we are closed on Sundays.
We cannot guarantee movement of session days or times but will endeavour to support you where possible. In the event of your Explore Learning management team being unable to move your weekly tutored session day or time, you will not be in entitled to receive a replacement session. Instead, you have 24/7 access to your child’s tailored programme where they can resume their independent sessions prior to their next tutored session.