Help and Support
The information on this page is to support members with accessing Explore at Home. If you continue to experience difficulties, please call your centre directly.
Downloading Microsoft Teams – Windows
Downloading Microsoft Teams – Mac
Guide to your 1:1 session – Laptop/PC
Guide to your 1:1 session – Tablet
Logging into Compass
Having issues logging into Compass? Check out our videos below or visit our dedicated Compass Help and Support page
How to log in for a session on Compass
How to view your child’s progress
Where can I find my log in details to the Members' Area?
These will have been sent in an email to you. Please contact your centre directly if you have not received this email.
Where can I find my log in details to Successmaker?
These will have been sent in an email to you. Please contact your centre directly if you have not received this email. Your SuccessMaker log in is different to your members’ area log in.
Does the members’ area work on mobile devices and tablets?
Our members area can be accessed using any device.
For the best user experience, Compass should be used on a laptop or desktop. When loading Compass it will run a number of device checks and let you know if there is any issues with the device you are using and how to fix them.
I have a question regarding Phonics Hero
We have this handy FAQ’s document which you can download: here.