Help and Support

 

The information on this page is to support members with accessing Explore at Home. If you continue to experience difficulties, please call your centre directly.

Downloading Microsoft Teams

For guidance on how to download Microsoft Teams check out the videos below or our guides:

Windows      Mac

Downloading Microsoft Teams – Windows

Downloading Microsoft Teams – Mac

Getting ready for your 1:1 online session

Before you log on for your first 1:1 online session, there are a few steps you need to take to ensure your session
runs smoothly. Check out the videos below or our guides:

Laptop/PC    Tablet

 

Guide to your 1:1 session – Laptop/PC

Guide to your 1:1 session – Tablet

Logging into SuccessMaker

Having issues logging into SuccessMaker? Check out our videos below or download our guide here.

Please note: SuccessMaker does require Flash to be enabled in your web browser.

 

Access SuccessMaker – Windows

Access SuccessMaker – Mac

Technical Support

FAQs

Where can I find my log in details to the Members' Area?

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These will have been sent in an email to you. Please contact your centre directly if you have not received this email.

 

Where can I find my log in details to Successmaker?

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These will have been sent in an email to you. Please contact your centre directly if you have not received this email. Your SuccessMaker log in is different to your members’ area log in.

Does the members’ area work on mobile devices and tablets?

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Our members area can be accessed using any device.

However, SuccessMaker only works on a PC or laptop, using Chrome or Windows 10. This will not affect your 1:1 tuition session, but it would help our team if you could let us know ahead of time, if you do not have access to a PC. If you have any further questions about this, please contact your centre directly.

I have a question regarding Phonics Hero

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We have this handy FAQ’s document which you can download: here.