Help and Support

The information on this page is to support members with accessing our tuition online. If you continue to experience difficulties, please call your centre directly.

Downloading Microsoft Teams

For guidance on how to download Microsoft Teams check out the videos below or our guides:

Windows      Mac

Downloading Microsoft Teams – Windows

Downloading Microsoft Teams – Mac

Getting ready for your 1:1 online session

Before you log on for your first 1:1 online session, there are a few steps you need to take to ensure your session
runs smoothly. Check out the videos below or our guides:

Laptop/PC    Tablet


Guide to your 1:1 session – Laptop/PC

Guide to your 1:1 session – Tablet

Logging into Compass

Having issues logging into Compass? Check out our videos below or visit our dedicated Compass Help and Support page


How to log in for a session on Compass

How to view your child’s progress

Technical Support


Where can I find my log in details to the Members' Area?

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These will have been sent in an email to you. Please contact your centre directly if you have not received this email.


Does the members’ area work on mobile devices and tablets?

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Our members area can be accessed using any device.

For the best user experience, Compass should be used on a laptop or desktop.  When loading Compass it will run a number of device checks and let you know if there is any issues with the device you are using and how to fix them.

I have a question regarding Phonics Hero

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We have this handy FAQ’s document which you can download: here.