Help and Support with your online trial
We are here to help you get up and running with your online trial
Below you will find answers to our most frequently asked questions as well as tutorial videos on the video-conferencing system we use, Microsoft Teams.
If you continue to experience difficulties, please feel free to call us on 01483 447419 and a member of our team would be happy to help.
How to get started for your online one-to-one free trial session
Before you log on for your one-to-one online trial session, there are a few steps you need to take to ensure your session runs smoothly. Watch our video below for guidance…
We hope you love the trial session! If you decide to start your membership with us on the day, we will need to take a payment for your first month and set up a direct debit for the following months.
Our incredible staff will be happy to support you if you have any questions.Teams Guide to trials
Downloading Microsoft Teams
Before you log on for your one-to-one online trial session, we recommend you download Microsoft teams.
If you're unsure of how to do this check our helpful videos below:
If you're still unsure of what to do follow the steps in our handy guide:
What do I need to do before I start my trial?
Before you attend your online trial you will need to download the Microsoft Teams app onto your Computer/Laptop. Microsoft Teams is our online interface that we use to interact with you and your child during the session
Just before the trial is due to start, click ‘Join Microsoft Teams Meeting’ link at the top of this email
If this takes you to a webpage – click ‘Open Microsoft Teams’
Click ‘Join Now’
How do I access the trial from a Computer or Laptop?
Download the Microsoft Teams app – The app enables a higher quality of streaming so we are able to optimise interactive teaching through the session. Simply download the app onto your computer via the link above.
How do I access the trial from an iPad or Tablet?
To have the best online experience we recommend that families use a Computer or Laptop where possible. iPads and some Tablets can work for your online sessions; however your child will not have the opportunity to interact with us as much and will have limited access to our Member Portal, once you become a member.
Whatever device you are using, we would recommend you download the Microsoft Teams app in advance of your trial.
Using an iPad? Follow the link to download the Microsoft teams app and click the apple symbol. This will then direct you into the app store to download the Microsoft Teams app.
Using an Android device? Make sure you have downloaded the Microsoft Teams app. Your online tutor will show you what to do to ensure you have the best experience. This will include sharing your system audio and holding your device in landscape mode.
Does my device need a video camera for the trial session?
A video camera is recommended to heighten the interactive experience; however, this is not essential and will not prevent the trial from occurring.
Does my device need a microphone?
For us to run the online session it is a requirement that you will need a microphone and for this to be switched on and accessible. This is to enable an interactive experience.
What resources does I need for my child's session?
We recommend your child is sitting somewhere quiet and where they feel comfortable for the duration of the trial. They will also need a pen and paper too.
How do you adapt an online trial for children with Special Educational Needs (SEN)?
We provide a learning experience that is tailored to your child. The learning program that we use is multi-sensory and can adapt to their unique learning styles.
Do I need to be present in the whole trial session?
Both parent and child need to be present throughout the trial. This is your opportunity to see how the Explore Learning sessions work and how you can get the most from your membership.
Once you’ve become a member, as a parent you do not need to be present for your child’s entire session, however we would love to give you some feedback at the end of each session on how your child has done!